If the product you receive does not meet your expectations, you can exchange or return it according to the regulations below.
1. Deadline
Within 7 days From the date of successful delivery, as confirmed by the shipping company.
2. Cases eligible for exchange or return
- Product defects due to manufacturing errors: damage, leaks, malfunctioning spray nozzle.
- Incorrect product delivered, wrong size, or insufficient quantity compared to the order.
- The product was damaged during shipping.
- Exchange is possible upon request: the product must be in its original sealed packaging and unused.
3. Product conditions
- Complete with original packaging and labels; unused (except in cases of manufacturing defects).
- Order information is available on the website or in the purchase receipt.
- Protect Saigon encourages customers to record videos when opening packages to ensure quick and objective verification.
4. Cases where this does not apply
- More than 7 days have passed since the date of receipt.
- Products that have been unsealed, used (except for manufacturing defects), or damaged due to improper storage.
5. Return and exchange process
- Contact our hotline/Zalo at 088 9288 854 or email protectsaigon@gmail.com, providing your order code, product images, or videos.
- Protect Saigon will confirm your request within 48 business hours and provide shipping instructions.
- Send the product to: 251/16 An Duong Vuong Street, An Lac Ward, Ho Chi Minh City.
- Protect Saigon will inspect the returned item, send a replacement product, or issue a refund within 3–5 business days.
6. Refund
- Refund amount: 100%, the amount you paid for the returned product. Discounts from vouchers cannot be exchanged for cash.
- Payment method: bank transfer or ZaloPay in the buyer's name.
- Timeframe: within 3–5 business days from the date Protect Saigon receives and inspects the returned goods.
7. Shipping costs for returns/exchanges
- Errors caused by Protect Saigon (product defects, incorrect delivery, damage during shipping): Protect Saigon will bear the 100% return and reshipment fees.
- For exchanges based on personal preference: customers pay for two-way shipping.